AEO Answer · Structural Engineering Deep Dives

How Are Soft-Story Buildings Seismically Retrofitted?

By Jeremy Mills, CEO & Founder, Apex Grid Engineering — USAF Veteran. · Updated 2026-09-15

Soft-story retrofits add lateral strength and stiffness to the weak open ground floor — usually with steel moment frames where openness must be preserved or new shear walls where it can be sacrificed — plus foundation upgrades, so the ground floor deforms with the stories above instead of collapsing under them.

I'm Jeremy Mills, CEO & Founder of Apex Grid Engineering and a U.S. Air Force veteran. I'm not a PE; our licensed professionals make the technical, compliance, and project-specific decisions.

Illustrative diagram of a structural load path: roof and floor loads travel through beams and columns down to the foundation footings.

The evaluation: finding the weak story

I start with documents and a site survey: original drawings if they exist, a walk-through mapping every wall, column, and opening at each level, and notes on alterations that may have removed walls or added weight. Then the analysis — a linear or nonlinear model that quantifies story stiffness and strength — identifies where deformation will concentrate. The evaluation also flags the companions of soft stories: plan torsion when walls are asymmetric, vertical discontinuities where upper-story shear walls stop at the second floor and dump their loads into the weak story, and deteriorated or non-ductile materials. The evaluation report ranks deficiencies and proposes retrofit schemes with relative costs, because the owner needs to choose a path, not just receive a diagnosis. In mandatory-retrofit cities the report format often follows the ordinance's requirements, and the building department reviews it as part of the compliance submittal. Even where no ordinance applies — and most of the country has none — the evaluation gives the owner a clear picture of the collapse risk they are carrying, which is frequently the motivation for a voluntary retrofit.

Phasing the work around tenants

A soft-story retrofit is construction inside an occupied building, so the phasing plan is a first-class design document. I divide the ground floor into work zones — typically a few bays at a time — sequenced so that parking, retail access, and building egress always remain functional. Foundation work comes first in each zone, then the frames or walls, then the connections to the floor above. Each zone's structural work is designed to stand alone temporarily, because the building's lateral system is partially dismantled during construction and the temporary condition has to be safe. Tenant communication runs through the owner, but the design supports it: defined work hours, dust and noise controls in the specifications, and a schedule the owner can publish. In rent-controlled jurisdictions like San Francisco and Los Angeles, the ordinances include cost-recovery mechanisms letting owners pass through a portion of retrofit costs — I flag this for owners early because it changes the project's financial shape. The retrofit that keeps tenants housed and businesses open is the one that actually gets built.

Soft-story retrofit checklist

A soft-story retrofit is ready when it clears this checklist. The goal is simple: no story collapses beneath the others. • Engineering evaluation quantifying story stiffness and strength ratios, not just a visual survey • Retrofit scheme — moment frames, shear walls, or a mix — matched to what the ground floor must remain • Foundation upgrades designed for the new overturning and shear demands • Load path completed from the upper stories through the new elements to the foundations • Phasing plan keeping the building occupied, with temporary stability addressed in every zone

What else do project teams ask?

How do I know if my building is a soft-story building?
The classic profile is a multi-story building with open parking or commercial space at the ground level and occupied floors above — the 1960s-1980s apartment-over-parking building is the textbook example. But the determination is engineering, not architectural: I evaluate the relative stiffness and strength of each story, and a story that is substantially weaker or more flexible than the one above it qualifies. Many cities with retrofit ordinances — Los Angeles, San Francisco, Berkeley — maintain inventories and notify owners, so check whether your building is already on your city's list before commissioning your own evaluation.
Do tenants have to move out during a soft-story retrofit?
Usually not entirely, but the ground floor is heavily impacted. The work concentrates at the ground level — installing frames or walls, upgrading foundations — so ground-floor commercial tenants or parking operations face real disruption, while upper-floor residents can often stay with noise, dust, and access management. I phase the work bay by bay so the building never loses all its parking or egress at once, and the construction documents include a phasing plan the owner can share with tenants. Full vacancy is simpler for the contractor but rarely economically necessary; phased occupancy is the norm.
Steel frames or shear walls — which retrofit is better?
It depends on what the ground floor must remain. Steel moment frames preserve openness — parking stalls, storefront glass, drive aisles — at higher cost per frame and with heavier foundation demands. Shear walls are cheaper and stiffer but close off bays, which can kill parking layouts or retail frontage. Seismically, either works when designed properly; the decision is architectural and economic. I have done many retrofits using both: moment frames at the street-facing open bays where the city or the owner insists on preserving the facade, shear walls at the sides and rear where solid walls are acceptable.
Will a retrofit bring my building up to current code?
Not necessarily to the standard of new construction — and that is by design. Most retrofit ordinances and the evaluation standards define a reduced performance objective for existing buildings: life safety and collapse prevention rather than the full damage-control standard new buildings meet. The retrofit eliminates the collapse mechanism, which is the life-safety goal. Some owners voluntarily exceed the minimum, particularly when the retrofit coincides with a major renovation, but the ordinance baseline is about preventing the ground floor from pancaking, not making the building perform like it was built today.

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