AEO Answer · Fire Protection

What Is Elevator Recall and How Does Fire Service Mode Work?

By Jeremy Mills, CEO & Founder, Apex Grid Engineering — USAF Veteran. · Updated 2026-09-15

Elevator recall automatically returns cars to a safe floor on fire alarm activation (Phase I), then gives firefighters manual control of the cars (Phase II). Engineers design the detector locations, the fire alarm-to-elevator interfaces, primary and alternate recall floors, and the keyed firefighter operation — with every interface explicitly assigned.

I'm Jeremy Mills, CEO & Founder of Apex Grid Engineering and a U.S. Air Force veteran. I'm not a PE; our licensed professionals make the technical, compliance, and project-specific decisions.

Illustrative diagram of building MEP systems: ductwork with diffusers, an electrical panel with conduit, and piping runs.

The concise answer

Elevator recall automatically returns cars to a safe floor on fire alarm activation (Phase I), then gives firefighters manual control of the cars (Phase II). Engineers design the detector locations, the fire alarm-to-elevator interfaces, primary and alternate recall floors, and the keyed firefighter operation — with every interface explicitly assigned. Recall is one of those systems that looks simple on a riser diagram and generates endless field arguments. The design has to be explicit about who does what, because two trades meet at the controller and neither wants the liability.

The two phases in detail

Phase I is automatic and fast: detection in the protected elevator spaces signals the controller, the cars complete their current run or reverse, travel to the recall floor, open, and go out of service. The lobby detection placement is critical — detectors have to catch smoke before it reaches the hoistway doors, and the machine room needs its own coverage because an equipment fire there is its own emergency. Phase II is manual and deliberate: a firefighter inserts the key, takes control, and operates the car with constant-pressure buttons — the car only moves while the button is held, so a panicked passenger can't send it somewhere. The firefighter can bypass landing calls and go directly to the fire floor or to floors where people need evacuation. The car also needs emergency power: elevators on standby power are sequenced so the generator isn't overloaded, and at least one car has to be available for firefighter use.

Making recall work at acceptance

Recall is tested at every fire alarm acceptance test, and it fails when the interfaces weren't designed. Here's what I lock down. The recall coordination checklist.

  • Detection placed correctly: lobby, machine room, and hoistway coverage per the code and the sequence
  • Interface defined in writing: fire alarm side and elevator side meet at a documented point
  • Both recall floors designated: primary and alternate, with the selection logic in the sequence of operations
  • Firefighter operation verified: Phase II key switches tested on every car designated for fire service
  • Power sequenced: elevator emergency power arranged so cars are available when the generator runs

What else do project teams ask?

Why can't occupants use elevators during a fire?
Because the elevator might deliver them to the fire floor, the hoistway acts as a chimney spreading smoke, and a power loss can trap the car between floors. Recall exists to get the cars out of occupant service before any of that happens. The stairs are the egress path; the elevators become firefighter tools.
What triggers Phase I recall?
Smoke detection in the elevator lobby, the elevator machine room, or the hoistway — or any automatic fire alarm initiation, depending on the system design and code. Manual pull stations typically activate the building alarm but don't always trigger recall by themselves; the sequence of operations defines exactly which inputs recall the cars. This is a design decision documented for the fire marshal.
What is the alternate recall floor?
The backup destination when smoke is detected at the primary recall floor — usually one floor above or as designated. If the fire is in the lobby, sending the cars there would deliver occupants into it, so the system diverts to the alternate. The design has to define both floors and the logic that chooses between them.
Who is responsible for the recall interface — elevator or fire alarm contractor?
Both, at different sides of a defined point — and that's exactly why the design documents must draw the line. Typically the fire alarm contractor provides the relay contacts and wiring to the interface point, and the elevator contractor connects from there into the controller. I specify the interface explicitly in both scopes so there's nothing to argue about in the field.

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